Hot Tub Warehouse Reviews - Judge Me



Based on 14119 reviews
86%
(12204)
8%
(1161)
2%
(336)
1%
(146)
2%
(272)
R
Little Giant Pool Cover Pump APCP-1700
Randy Wong (Phoenix, US)
Pool Cover pump

Great price on a great product. I’ve used this pump for 6 years, finally had to replace it. Easy order, shipping was fast and just what I expected.

R
Nature2 Spa Mineral Stick
Richard (Great Falls, US)
Prices

Prices continue to raise for no reason. The demrats are destroying!

Heater

Hot tub warehouse was easy to work with. They sent the right part in a timely manner. I had it installed and so far it is working as it should.

R
Gecko HEAT.WAV Heater Assembly 0613-421009
Richard Greenwood (Los Angeles, US)
Happy wife

This heater was easy to replace and came with the seals needed . The tub is hot again. The original heater had developed a case of breaker tripping. A simple wire disconnect in the control box isolated the heater as the problem.

w
E5 Spa Circulation Pump 74427
william mcclellan (Hayward, US)
E5 circ pump

Working great.

Simple purchase

I hesitate buying from online companies that I have not purchased from before. The heater was as pictured and the shipment came as I suspected.

R
Gecko in.ye-5 Control Pack 0610-221046-355
Robin Janisse (Phoenix, US)
Got My Hot Tub Running Again

Great price and great service. Would buy from hot tub warehouse again!

S
Leisure Bay Heater Assembly Replacement
Steven C Kviz (Gardendale, US)
Great delivery !

Almost as fast as the “other” delivery service company. Don’t see this very often with some companies that promise turn around delivery, but doesn’t arrive for weeks. Not here, had much needed part in only days

Balboa Panel Overlay 11724

R
E5 Spa Circulation Pump 74427
Randall Dilly (Fresno, US)
E5 circulation pump

Thank you so much for the circulation pump. My original was leaking and making noise. Now, it's running perfect with no noise and no leaks. I will purchase from your company again! Thanks

Poorly designed, not rugged.

These heaters are not built to last past the warranty period. Gecko support is awful. Buy something else.

M
Waterway 2" Union Gasket 711-4030
Mark Hefner (Minneapolis, US)

Waterway 2" Union Gasket 711-4030

J
Balboa VS501Z Circuit Board G1152
James Dieckmeyer (St Louis, US)

It hasn’t been installed yet so I do not know what the result will be.

R
E5 Spa Circulation Pump 74427
Robinson (Coos Bay, US)

E5 Spa Circulation Pump 74427

K
Gecko in.yj-3 Control System 0612-300011
Kenneth Hannegan (Seattle, US)

Gecko in.yj-3 Control System 0612-300011

J
Spa Pure Chlorine Granules - 2 lbs
James Tennant (Fairview, US)
Chlorine

Good price and arrived on time.

Heater

Was the correct part and did receive it not in the 2 days pay the 10 dollars for quicker delivery but didn’t happen

N
Spa Pure Chlorine Granules - 2 lbs
Norman Mindrebo (Noblesville, US)
Thanks again

Thank you once again for a complete and timely order at reasonable prices.

Good pump at a reasonable price.

I looked at several web sites featuring similar pumps. I chose Hot Tub Warehouse because they had good customer ratings and their price was on the low end of the range for the pump. The pump was exactly as advertised and is working great and is very quiet. I’m happy with my choice.

Wire Melted

Started off well heating as it should. Shortly after discovered wire melted. Hot tub still running like normal, but not heating all the way. At the melted wire terminal I have 120v, at the heater itself I have zero volts. Clearly the wire does not have full connection.

R
Balboa 4.0 KW Heater Assembly for Balboa M7 58104
Randall Mudge (Los Angeles, US)
Heater replacement

Works like a charm but slow.

J
E5 Spa Circulation Pump 74427
Jack Mann (Jersey City, US)
Works great in our 2007 Hot Spring Jetsetter

Easy to install but I needed to get some new special hot tub tubing as the new pump is smaller than the original thus I needed a tube that is 1 inch longer. We are so happy to have the spa up and running again!

S
Spa Pure Alkalinity Increaser 2 lb
SueC (Marblehead, US)
Great service

My online order went smoothly. Received everything in a timely manner.

J
Gecko Wet End 91041930-000 - 3 Horsepower
Jeff Wheeler (Brownsburg, US)
Replacement worked great!

Received a cracked wet end with my new gecko pump. Contacted Hot Tub Warehouse and they quickly shipped out a replacement.

J
Spa Pure Multi Shock Extra - 2 Lbs
John Holman (Seattle, US)

Spa Pure Multi Shock Extra - 2 Lbs