Hot Tub Warehouse Reviews - Judge Me



Based on 12545 reviews
86%
(10815)
9%
(1070)
2%
(287)
1%
(130)
2%
(243)
R
Spa Pure Filter Cleaner
Robert Harrelle (Wethersfield, US)

Spa Pure Filter Cleaner

Order fulfilled satisfactorily

J
Gecko Aqua-Flo XP2 2 HP Pump 2 Speed 48 Frame
James Toon (Johnsonville, US)
prefect replacement pump

Pump was pretty easy to install, it is exactly the same as the old pump, works great.

S
HydroQuip Slide Series Air Control System CS6009-US1
Stephanie Beaver (Ellenville, US)
A absolutely no star

This will not even allow me to enter a real review. Sent the wrong product. Not compatible as promised. I am out almost $500.

Powerful

I didn't realize how badly my hot tub needed a pump until it was replaced.

Pump

Works great love it thank you

Poor wet end housing design or manufactured wrong

The threads on the wet end housing don't go close enough to the end, and after attaching the hose, it leaked like a sieve. I spent an extra 5-6 hours and spent extra money and gas trying to figure why. The bolt pattern was different than the old pump which wasn't a big deal. I attached the new pump to a piece of plywood. But since it raised the pump I thought that might be causing the leak. I tested and refilled six times. Finally I noticed the threads on the male housing were much lower than the old one. I ended up re-using the old housing and no leaks. So I have a new pump with a 10 year old housing...

K
Titanium Flo-Thru Heater Element 5.5 KW
Kevin Amiraux (San Jose, US)

Titanium Flo-Thru Heater Element 5.5 KW

I sent in a review, product was just as described and came right on time. Just what we needed and will be back if we need anything else.

Works great but only one device.

You can only connect one device to the module. You have to reset it to connect another device. Multiple devices would be better. That cost one star.
With that said, installation and setup was super easy, and immediate response on the app to start and stop jets and lights.

E
Waterway Barb Adapter 672-4350
Edward Smith (Palm Harbor, US)
Barbed fitting

It is the exact part and was installed in short order.

Great Replacement

It is important that anyone not familiar with different motor manufactures wiring schematics it would be easy to mis-wire this unit. Nice fit and excellent performance. Only has been in operation 3 days.

P
Waterway O-ring 805-0145
Paul Parker (West Fork, US)

Working very well would recommend

R
Spazazz Destinations Aromatherapy Crystals
Randy Rowlett (Visalia, US)
Quick delivery

Great service and quality products. Have used several times...Very happy

s
InSPAration Spa Bomb's
scott brohammer (St Louis, US)

InSPAration Spa Bomb's

D
Leisure Time Enzyme
Donald Townsend (Milford, US)

Leisure Time Enzyme

Manifold

Fit what I needed

Great Company

I received my heater which the UPS man held a few extra days. Took me about 2 hours to take out and replace the new one. Called Hudson Bay a little late in the afternoon and told them I would call back next day that I had a question. The actually called me back after hours. And about 12 hours later the tub was up to 104 again. Thanks to Alexus for all the help getting me gone again. 34 degree this morning and a few hours later jumped in tub for a hour.

T
Gecko Pump O-ring 92200210
Thomas Sbrega (Easthampton, US)

Delivery was fast and accurate very pleased at the cost

HydroQuip Therm Products Hot Spring Heater - 6 KW

J
Cover Valet Cover Lift CV250
John Costa (Las Vegas, US)
Unhappy customer

Your system arrived in a beat up box that was re-taped and which contained no assembly parts (screws, nuts, bolts) and which had only one Channel Bracket. I contacted your people and requested a replacement for the set. I was told to take a picture of the box and send it in which I did 4 days ago and to date I have had no additional response. The box is pictured below. I either want a new system sent to me or an RGA so I can purchase a different system from some more reputable supplier.

P
Waterway 2" Union Gasket 711-4010
Paul Parker (West Fork, US)

I haven’t got installed yet do to rain

s
InSPAration Original Aromatherapy
scott brohammer (St Louis, US)

InSPAration Original Aromatherapy

C
Spazazz Botanicals Aromatherapy Crystals
Charles Bryant (South Plainfield, US)

Spazazz Botanicals Aromatherapy Crystals